Terms & Conditions
Baby & Child Sleep Consulting Services
Scope of Services
The Consultant provides personalised, evidence-based sleep support services for babies and children. Services may include digital resources and personalised sleep plans.
Each service includes a defined follow-up support period, which is included in the service price and is not offered separately:
Personalised Sleep Plan: two (2) weeks of follow-up support
Follow-up support is provided for guidance, reassurance, and minor adjustments related to the agreed sleep plan during the stated support period.
All services are educational and supportive in nature.
The Consultant does not provide medical advice, diagnosis, or treatment. Clients are advised to consult a licensed healthcare professional for any medical concerns.
Service Delivery & Availability
Services may be delivered virtually, depending on the service selected.
The Consultant offers a limited number of clients each week to ensure high-quality, personalised support. Availability is not guaranteed and services are confirmed only once all required purchase and intake steps have been completed.
The Consultant reserves the right to decline or discontinue services where delivery is not appropriate or feasible.
International Availability
Services are available to clients worldwide, subject to applicable laws and regulations in the client’s jurisdiction.
The Consultant reserves the right to decline services where local laws or restrictions prevent delivery.
Payment Terms
Services
Payment options for the Personalised Sleep Plan may include:
Full payment at the time of purchase, or
Payment by instalments, where offered
If a client chooses to pay for the Personalised Sleep Plan via instalments:
A 25% deposit is collected at the time of purchase
The remaining balance is collected over three (3) scheduled instalments
Instalments are automatically collected according to the payment schedule shown at checkout
Instalments do not need to be completed before work begins
By completing the purchase, the client agrees to pay the total service fee, regardless of whether payment is made upfront or spread across instalments.
If an instalment payment plan is cancelled, interrupted, or unable to be collected before all payments are completed:
The remaining balance becomes immediately payable
The Consultant reserves the right to issue an invoice for the outstanding amount
Access to further support or materials may be paused until payment is resolved
Digital Products
Instalment payment options are not available for digital products.
Digital products, including the Newborn Sleep Guide, must be paid in full at the time of purchase. The PDF document will be delivered only once full payment has been successfully received.
Prices are listed in the currency displayed on the website at the time of purchase and may change without notice.
Cancellations and Refund Policy
If, following assessment, the Consultant determines that sleep support is not appropriate due to an underlying medical condition or factors outside the Consultant’s scope of practice, a full refund will be issued.
Refunds are not otherwise available once services have commenced, except where required under applicable consumer protection laws.
Digital products are non-refundable once delivered.
Clients are responsible for providing accurate and complete information regarding their child’s health and sleep history. Failure to disclose relevant information may void eligibility for a refund.
If a client cancels more than 48 hours before the scheduled service start time:
a full refund may be issued, or
the service start date may be rescheduled, subject to availability
If a client cancels within 48 hours of the scheduled service start time:
the client is entitled to a 50% refund only
the remaining 50% of the total fee will be retained
Rescheduling requests made within 48 hours are at the discretion of Better Sleep Solutions.
Client Responsibilities
Clients agree to provide truthful, accurate, and complete information regarding their child’s health, sleep environment, routines, and sleep history.
Implementation of recommendations is always at the client’s discretion. The Consultant cannot guarantee specific outcomes, as results vary depending on individual circumstances, developmental factors, temperament, family circumstances, and consistency of application.
Clients acknowledge that progress requires active participation and engagement with the agreed recommendations.
Support Period & Boundaries
Support is provided only within the support period associated with the purchased service.
Support:
Begins on the agreed service start date
Ends automatically at the conclusion of the stated support period
Requests for assistance outside the included support period may require a new purchase or additional service.
Support does not include emergency assistance, medical advice, or ongoing support beyond the agreed timeframe.
Liability Disclaimer
The Consultant shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of services.
Services are provided “as is” for educational purposes only.
The Consultant is not responsible for outcomes where recommendations are not followed or where external factors, including medical, developmental, environmental, or family circumstances, influence results.
Confidentiality
All client information will be treated as confidential and used solely for the purpose of delivering services.
Personal data will be handled in accordance with applicable privacy laws and the Consultant’s Privacy Policy.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of New Zealand.
For international clients, mandatory consumer protection laws in the client’s jurisdiction may also apply.
Amendments
The Consultant reserves the right to amend these Terms & Conditions at any time.
Updated terms will be published on the website, and continued use of services constitutes acceptance of the revised terms.