Client Agreement

Baby & Child Sleep Consulting Services

By purchasing a sleep service or consultation, you agree to the following:

Services

We provide personalised, evidence-based sleep support for babies and children. Services may include digital resources, personalised sleep plans, in-home consultations, and overnight consultations.

Each service includes a defined follow-up support period, which is included automatically and is not offered separately:

  • Personalised Sleep Plan: two (2) weeks of follow-up support

  • In-Home Consultation: one (1) week of follow-up support

  • Overnight Consultation: one (1) week of follow-up support

Follow-up support is provided for guidance, reassurance, and minor adjustments related to the agreed sleep plan during the stated support period.

All services are educational and supportive in nature.

Payment

Payment options for services may include full payment at the time of booking or instalment payments, where offered.

If you choose to pay via instalments:

  • Instalments do not need to be completed before the appointment or before work begins

  • You must successfully set up the instalment payment plan using the payment link provided in your booking confirmation email

  • By confirming your booking, you agree to pay the total service fee, regardless of whether payment is made upfront or spread across instalments

If an instalment payment plan is cancelled or interrupted before all payments are completed:

  • Any remaining balance becomes immediately payable

  • We may issue an invoice for the outstanding amount

  • Access to further support or materials may be paused until payment is resolved

Digital products, including the Newborn Sleep Guide, must be paid in full at the time of purchase. Instalment payment options are not available for digital products. The PDF document will be delivered only once full payment has been received.

Refunds

If, following assessment, we determine that sleep support is not appropriate due to an underlying medical condition or factors outside our scope of practice, a full refund will be issued.

Refunds are not otherwise available once services have commenced, except where required under applicable consumer protection laws.

Digital products are non-refundable once delivered.

Your Role

You agree to provide accurate, complete, and honest information about your child’s health, sleep environment, routines, and sleep history.

Implementation of recommendations is always at your discretion. Outcomes vary depending on individual circumstances, developmental factors, and consistency of application. Specific sleep outcomes cannot be guaranteed.

Disclaimer

Our services are educational and supportive in nature. We do not provide medical advice, diagnosis, or treatment.

Any medical concerns should be discussed with your child’s healthcare provider.

Confidentiality

All personal information shared will be treated as confidential and used solely for the purpose of delivering our services, in accordance with applicable privacy laws.

Legal

Full Terms & Conditions apply and are available on our website.
By proceeding with your booking, you confirm that you have read, understood, and agree to be bound by those Terms & Conditions.